Privacy Policy

1. Introduction

This Privacy Policy applies to the website kingfood.ca and all related services operated by Kingfood. We respect your privacy and handle your personal data in accordance with applicable Canadian privacy laws, including PIPEDA.

2. Information We Collect

We may collect the following information when you interact with us:

• Personal identification – Full name
• Contact details – Email address and phone number
• Location data – Delivery address or general location needed to process orders
• Order information – Products ordered, preferences, and order history
• Communications – Messages you send us via forms, email, or other channels
• User-generated content – Reviews, ratings, and any images you upload
• Technical data – IP address, browser type, device information, and cookies (for website functionality and analytics)

We do not collect payment card details on our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating order updates, delivery status, and important notices
• Providing customer support and responding to inquiries
• Improving our website, products, and overall user experience
• Sending occasional promotional messages
• Preventing fraud and ensuring the security of our services
• Complying with legal obligations

4. Payments

All payments are handled externally (via email or other offline methods). We do not store, process, or have access to your credit/debit card information or any other payment credentials on kingfood.ca.

5. Official Email Communication

6. User Content (Reviews & Images)

When you submit reviews, ratings, or upload images, that content may be displayed publicly on our website. Please only share content that is appropriate and that you have the right to publish. We reserve the right to remove any content that violates our guidelines or applicable laws.

7. Data Sharing & Third Parties

We do not sell your personal information. We may share limited data only with:

• Service providers who help us operate the website or fulfill orders (under strict confidentiality)
• Authorities when required by law

We never share your data for marketing purposes with third parties.

8. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order-related data is typically retained for a reasonable period to handle returns, support, or legal obligations.

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

10. Cookies & Tracking

Our website may use cookies and similar technologies to improve functionality, remember your preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

11. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via email (from an official @kingfood.ca address) or by a notice on our website. The “Last updated” date at the top of this page will always reflect the most recent version.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Email: support@kingfood.ca
Official domain: All legitimate emails come from @kingfood.ca

We will respond to your inquiry as soon as reasonably possible.